What Features PBX Telephone System Offer?

Selecting a business telephone system is not an easy task given all the options available in the market. A company needs to first be sure of their requirements and the communication experience they want to provide to their employees, customers, and contractors. The next factor that counts is how much can you contribute towards the investment in a new business telephone system.

If you are looking for setting up a new telephone system for small business, the PBX telephone system might interest you. It is known for providing the consolidated business phone infrastructure in one place. This article is here to help you learn everything you need to know about PBX phone systems. Let’s begin.

What Is PBX Telephone System?

PBX stands for Private Branch Exchange system. It is a private phone network that allows users to make and receive calls. Traditionally this telephone system has used analogue signals to transfer data but with advancements in technology, it also offers an option to choose digital signals. Doing so would reduce the requirement for hardware or wiring.

How Do PBX Telephones Work?

Digital PBX telephone systems use digital signals to make and receive calls. Managing the overall phone system is made possible with digital signals as well. This can be accessed using an internet connection regardless of the geographical location.

Mobile apps and desktop apps work to help users connect with their team and also with customers and vendors. It can be one of the key factors to enhance team collaboration. The desktop app can also help set up call forwarding, auto attendants, call schedules, navigation menus, etc.

What Features Can A PBX Telephone System Offer?

The features provided by a PBX telephone system may vary based on the option a vendor provides or you select. But some of the most common PBX phone system features include:

· Automated phone attendant

An automated phone attendant is a virtual receptionist that will automatically greet any user that reaches your business telephone number. It also routes those callers to their destination efficiently. You can create a custom message that the auto attendant can play.

· Virtual voicemail

It serves as a reliable voicemail for your business and allows retrieving messages via email, mobile app, or web app. It also facilitates distributing voicemails evenly among team members to follow up so that nobody feels overburdened.

· Call forwarding

It is a simple yet powerful feature that allows you to attend calls even when you are unavailable in the office. It can be configured in many ways to forward a call to another number.

· Smart call routing

This feature allows setting up ring groups that ring multiple users’ phones when somebody calls their department. This method can also be advanced to call the next of specific users if a call goes unanswered. The calls can also be set for rerouting based on time.

· Texting

Texting is a useful way of sending short messages. PBX telephone system allows users to text team members, customers, or vendors when required.

· Call analytics

Analysing phone system usage and trends over time can help improve a robust communication system across an organisation. Call analytics in PBX telephone systems help provide the data on which numbers are being called, who is answering the calls, etc. It also helps generate reports such as what is the talk time of a user, department, the overall organisation, etc.

· Extension for multiple lines

Team collaboration can also be enhanced using multiple lines for calls. PBX telephone system can offer multiple extensions that in turn reduce the time required to locate an individual when required. Callers can easily reach the person they are looking for and get the required work done.

Who Can Benefit from Installing A PBX Telephone System?

A PBX telephone system can be a good fit for businesses of various sizes and belonging to various industries. The specific ways in which this phone system can benefit any business include:

· Remote-friendly usage

After the outbreak of the covid-19 pandemic, we have seen organisations migrate to and from remote work cultures. The requirements of a robust communication platform have evolved during this time as the workforce of many organisations still continues working remotely. PBX telephone system allows its users the flexibility to attend their calls and receive messages anywhere with a running internet connection. Companies that have their staff working from home can connect to them using simple mobile or web apps.

· Grows with the business

Scalability is another major factor that businesses can be worried about apart from the quality of communication services. Every organisation tends to grow after a time and making sure that they don’t need to revamp the whole communication framework when adding members to their staff is made easier with the PBX phone system. It allows adding multiple users without any hassles.

· No need for expensive hardware

Unlike traditional business telephone systems, PBX phone systems do not necessarily require businesses to invest in expensive hardware products. Their team can attend calls using software on mobile phones or computers. This reduces the set-up costs and improves the aesthetics of a workplace simultaneously.

· IT professional help not necessary

One of the best parts of PBX phone systems is that they do not require any technical help per se. Communication channels can be set up and managed by non-professionals easily. You don’t have to depend on any technician to sort out problems for you.


PBX phone systems offer a myriad of services in one place. They are, in short, your go-to option when looking for a way to upgrade your existing business telephone system or install a new one from scratch. Contact your nearest voice and data service providers. They can help you select the best option for your business communication requirements.

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