15
Aug
Call centers are in full gear to provide superior services and customer satisfaction. In order to achieve these goals, they have shifted their focus on their most important asset – agents. Also, they are trying to reduce the attrition rates by deploying and practicing employee friendly practices within the premises. I ike Churn mitigation. Call center outsourcing needs agents who could remain calm and confident even under pressure and possess good communication skills. Here are some tips on how you can explore your most precious treasure for your call center: 1) Interviewing: Test your candidates on the base of their…